The small print
How buying from Hawk Archery works — prices, orders, delivery, returns and warranty — and the ground rules for using this site. Written to be read, not skimmed past.
Last updated 1 October 2026
This website is run by Hawk Archery, an archery equipment shop at 4, Sangothi Amman Main Rd, Kovil Street, Sembakkam, Tambaram, Chennai, Tamil Nadu 600073. These terms apply when you use the site and when you buy from us. By using the site you agree to them; if you don't, please don't use it.
How we handle your personal data is explained separately in our privacy policy.
You agree not to:
We may suspend access for anyone who does. We try to keep the site available and accurate, but we can't promise it will always be uninterrupted or free of errors.
You sign in with your mobile number and a one-time code we text to it; there is no password. Please use only a number that is yours, and don't share the code with anyone — anything done after signing in with it is treated as done by you.
You stay signed in for 90 days. Once you sign in, the browser you used stays signed in on that device for 90 days, so you don't need a new code on every visit. It ends sooner if you sign out (from your name at the top of the page, or the menu on a phone) or clear this site's cookies, and we may end sign-ins earlier, for example to protect accounts. After 90 days you'll be asked for a new code. How this is stored is explained under Cookies in our privacy policy.
While you're signed in, anyone using that device can send enquiries in your name, so please sign out on a shared or public device. Tell us straight away if you think someone else has used your number or a device you're signed in on.
We describe and photograph products as accurately as we can, but manufacturers change specifications, and colours on screen can differ from the real thing. Ask us if a detail matters to you.
Every product shows its stock status. “In stock in Chennai” means it is on our shelf now. “Available to order” means we get it from a distributor in India. “Imported” means it ships from abroad, and the product shows the lead time we expect.
Prices are in Indian rupees and exclude taxes where applicable. Lead times for imported items are our honest estimate, not a guarantee — they depend on the manufacturer, shipping and customs. If a price or detail on the site turns out to be wrong, we will tell you before your order is confirmed, and you can choose not to go ahead.
The website doesn't take payments. Sending an enquiry is not an order and doesn't commit you to anything. An order is agreed when we have confirmed the item, the price, any delivery charge and the expected timing with you — in the shop, by phone or through the chat — and you have accepted.
We will tell you how you can pay at that point. For special-import orders and items made to your measurements, we will also tell you before you commit whether we need payment in advance.
Yes — we ship anywhere in Tamil Nadu and across India. Within Chennai most orders reach you in 1–2 days. Elsewhere in Tamil Nadu is typically 2–4 days, and the rest of India 4–7 days. Bows travel in a hard tube or case; we pack them ourselves rather than leaving it to the courier.
Accessories and arrows ship free within Tamil Nadu on orders above ₹3,000. Below that it is a flat ₹150. Bows and hard cases are quoted per shipment because of size — we tell you the figure before anything is dispatched, never after.
Delivery times are estimates. You are also welcome to collect from the shop — for anything that needs fitting, we recommend it. If something arrives damaged, please contact us as soon as you can, with photos of the item and the packaging, and we will sort it out.
Unused items in original packaging can be returned within 7 days. Cut arrows, custom-built strings and special-import orders cannot be returned, since they are made or brought in specifically for you — we will always flag that clearly before you commit.
Once we have received a return and checked it, we refund what you paid for the item — by the method you paid with, unless we agree another way with you. None of this affects your rights under the Consumer Protection Act, 2019 if an item is faulty or not as described.
Manufacturer warranty applies as normal — generally one year on risers and limbs against manufacturing defects, and we handle the claim with the distributor for you rather than sending you to do it. Damage from dry-firing or from a limb strike is not covered by anyone, but we can usually still repair it.
Bows and arrows are sporting equipment that can cause serious injury or damage if misused. By buying or using equipment from us, you agree to:
Advice and fitting from our coaches are given in good faith, based on the information you give us. To the extent the law allows, we are not responsible for injury, loss or damage caused by misuse, modification or unsafe handling of equipment.
The text, photographs, logo and design of this site belong to Hawk Archery or are used with permission, and may not be copied for commercial use without our written consent. Brand and product names belong to their respective owners and are used only to identify the products we sell.
Nothing in these terms limits your rights under Indian consumer law, or our liability for anything that cannot legally be limited.
Beyond that, we are not liable for losses we could not reasonably have foreseen, or for business losses. Our total liability for any product or service is limited to the amount you paid us for it.
Where we link to other websites — manufacturers, maps or event organisers — we do so for convenience. We don't control those sites and aren't responsible for their content.
We may update these terms from time to time, and will change the date at the top of this page when we do. The version in force when you placed an order is the one that applies to it.
These terms are governed by the laws of India. Subject to your right to approach a consumer commission, the courts at Chennai, Tamil Nadu have jurisdiction over any dispute.
If something has gone wrong, tell us — most things are sorted with a phone call. Complaints go to our Grievance Officer, who will acknowledge them within 48 hours and aim to resolve them within a month:
